Privacy Policy

This policy covers personal data collected through the Lionova website, our automated WhatsApp customer assistant, customer dashboard, administrative systems, and the on-site network equipment used to deliver your connection. It applies to customers, people who claim or purchase a voucher, and visitors to lionovatech.com.

We collect information in three ways.

Information you give us

• Account details: name, email address, and phone number.
• Phone verification: we verify your phone number by one-time code before it is attached to your account.
• WhatsApp communications: when you message our WhatsApp customer line or purchase vouchers through WhatsApp, we collect your phone number (WhatsApp ID), your WhatsApp profile display name (where provided by WhatsApp), the content of messages and interactive menu selections you submit, message IDs, and timestamps.
• Support messages you send us by email or WhatsApp, including the content of that conversation.
• Voucher codes you claim and the plan or network location you select.

Information collected automatically

• Device and connection data: the network (MAC) address of devices you connect, session start and end times, and data volume used, recorded by our on-site network controller.
• Payment status and reference numbers from our payment processor. We do not receive or store full card numbers, card PINs, or online banking credentials — those are handled directly by the payment processor.
• Standard web log data (IP address, browser type, pages visited) when you use our website or dashboard.

Information from third parties

• Authentication data from our sign-in provider when you create an account or sign in.
• Payment confirmation from Paystack Payments Limited when you complete a bank transfer or card payment.
• Inbound messaging events from Meta Platforms Ireland Ltd / Meta Platforms, Inc. when you interact with our WhatsApp Business endpoint.

• To create and manage your account and authenticate you when you sign in.
• To provide self-service voucher ordering and customer assistance via our automated WhatsApp assistant within WhatsApp's 24-hour customer-service window.
• To activate, deliver, and meter the internet plans and vouchers you buy or claim.
• To process payments and reconcile them against your order.
• To send SMS notifications, verification codes, and voucher delivery details to your mobile phone.
• To operate, secure, and troubleshoot the network, including identifying devices and enforcing plan limits.
• To respond to support requests sent by email or WhatsApp.
• To detect and prevent fraud, abuse, or breaches of our Terms of Service.
• To meet legal, tax, and regulatory obligations, including those under Nigerian telecommunications and consumer protection law.

We do not sell your personal data, and we do not use it to send you third-party advertising.

We process personal data under the Nigeria Data Protection Act 2023 on the following bases: performance of the contract formed by these Terms when you buy a plan or claim a voucher, our legitimate interest in operating and securing the network and preventing fraud, compliance with a legal obligation, and, where applicable, your consent — for example, if you opt in to a communication that is not required to deliver the service.

We share personal data only where it is strictly necessary to run the service. Our service providers act as data processors under contract and may process personal data only on our instructions:

• Convex Labs LLC (Convex Cloud) — application backend, cloud database, and scheduled processing. Convex stores and processes WhatsApp webhook data, phone numbers, message content, Meta user IDs, session state, voucher records, and WhatsApp access credentials on behalf of Lionova Technology Services (United States).
• Paystack Payments Limited — payment processing for internet voucher purchases. Paystack processes customer phone numbers and payment information when WhatsApp or web customers purchase internet vouchers (Nigeria, United States). Raw card details and banking credentials are submitted directly to Paystack under PCI-DSS compliance and are never stored on our servers.
• Termii Limited — SMS messaging gateway. Termii processes customer phone numbers and message-delivery data when SMS notifications, verification codes, and voucher details are sent (Nigeria).
• Meta Platforms Ireland Ltd / Meta Platforms, Inc. — WhatsApp Business Platform provider, facilitating message delivery and encrypted communications between your device and our systems.
• Authentication — our sign-in provider, to create and secure your account.
• Regulators and law enforcement — where disclosure is required by Nigerian law or a valid legal process.
• A business transfer — if Lionova is acquired by or merged into another business, in which case your data may transfer as part of that deal, subject to the same protections described here.

We do not share personal data with Starlink or SpaceX beyond what the underlying satellite connection technically requires to function; we are an independent reseller, not Starlink.

When you interact with Lionova via WhatsApp or SMS, the following rules apply:

• Inbound customer requests: We message you on WhatsApp because you messaged us first. Our WhatsApp bot operates within WhatsApp's standard 24-hour customer-service window opened by your message. We do not send unsolicited marketing messages.
• Automated assistance: Replies and voucher purchases are processed by an automated conversational assistant. You may request assistance from a human team member at any time during support hours.
• Stopping messages: You can stop receiving automated WhatsApp messages at any time by replying STOP, or by simply ending the chat.

We keep account and transaction data for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and dispute resolution obligations under Nigerian law. WhatsApp conversation history and message logs are retained for up to 12 months for customer service continuity and troubleshooting, then deleted or anonymised. Network session logs (device connections, data usage) are kept for as long as needed for billing, fair-use enforcement, and network security, then deleted or anonymised.

Under the Nigeria Data Protection Act 2023 and Meta Developer Policies, you have the right to request the deletion of your personal data held by Lionova Technology Services.

You may request deletion through either of the following methods:

1. By email: Send an email to support@lionovatech.com with the subject line "Data Deletion Request". Please include the phone number and/or email address associated with your account or WhatsApp conversations so we can identify your records.
2. Via WhatsApp: If your information was collected via our WhatsApp service, reply to our WhatsApp chat with the text DELETE MY DATA.

Once your request is received and verified, we will delete or irreversibly anonymise your associated contact records, profile information, message history, and conversation state from our active database (Convex) and instruct our service providers (Convex Labs LLC and Termii Limited) to purge related logs within 30 days. We may retain minimal payment and billing records where strictly required to comply with statutory tax, accounting, or regulatory obligations under Nigerian law.

We use technical and organisational measures — including encryption in transit (TLS), encrypted database fields for credentials, webhook signature verification, and strict role-based access controls — to protect personal data against unauthorised access, alteration, disclosure, or destruction. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Under the Nigeria Data Protection Act 2023, you can ask us to confirm what personal data we hold about you, correct inaccurate data, delete data we no longer have a lawful reason to keep, restrict or object to certain processing, and receive a copy of your data in a portable format. To exercise any of these rights, contact us using the details below; we will respond within the time the Act requires. You can also lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

Our website and dashboard use cookies and similar local storage to keep you signed in, remember your preferences (such as light or dark theme), and understand basic site usage. You can control cookies through your browser settings; blocking essential cookies may prevent you from signing in or completing checkout.

Our service is not directed at children, and accounts require the account holder to be at least 18 years old, or the age of majority where they live. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us immediately.

Some of our service providers (including Convex Labs LLC and Meta Platforms) are located or process data outside Nigeria, including in the United States and the European Union. Where personal data is transferred abroad, we rely on lawful transfer mechanisms under the Nigeria Data Protection Act 2023 — including standard contractual clauses, data protection addenda, and equivalent safeguards ensuring a comparable level of protection.

We may update this Privacy Policy as the service changes or the law requires. We will update the "Last updated" date above whenever we do, and where a change is material we will make reasonable efforts to let existing customers know.

For questions about this policy or to exercise your data protection rights, contact us at support@lionovatech.com or over WhatsApp at 0912 442 1086 (Active 24/7).

Data Controller: Lionova Technology Services (BN 9809422), operated by Celestine Obiokafor.
Principal Address: 62, Fayehun Street, Off Oke Ijebu, Akure, Ondo State, Nigeria.