Privacy Policy

This policy covers data collected through the Lionova website, customer dashboard, admin systems, and the on-site network equipment used to deliver your connection. It applies to customers, people who claim a voucher, and visitors to lionovatech.com.

We collect information in three ways.

Information you give us

• Account details: name, email address, and phone number.
• Phone verification: we verify your phone number by one-time code before it is attached to your account.
• Support messages you send us by email or WhatsApp, including the content of that conversation.
• Voucher codes you claim and the plan or location you select.

Information collected automatically

• Device and connection data: the network (MAC) address of devices you connect, session start and end times, and data volume used, recorded by our on-site network controller.
• Payment status and reference numbers from our payment processor. We do not receive or store full card numbers, card PINs, or online banking credentials - those are handled directly by the payment processor.
• Standard web log data (IP address, browser type, pages visited) when you use our website or dashboard.

Information from third parties

• Authentication data from our sign-in provider when you create an account or sign in.
• Payment confirmation from our payment processor when you complete a bank transfer or card payment.

• To create and manage your account and authenticate you when you sign in.
• To activate, deliver, and meter the internet plans and vouchers you buy or claim.
• To process payments and reconcile them against your order.
• To operate, secure, and troubleshoot the network, including identifying devices and enforcing plan limits.
• To respond to support requests sent by email or WhatsApp.
• To detect and prevent fraud, abuse, or breaches of our Terms of Service.
• To meet legal, tax, and regulatory obligations, including those under Nigerian telecommunications and consumer protection law.

We do not sell your personal data, and we do not use it to send you third-party advertising.

We process personal data under the Nigeria Data Protection Act 2023 on the following bases: performance of the contract formed by these Terms when you buy a plan or claim a voucher, our legitimate interest in operating and securing the network and preventing fraud, compliance with a legal obligation, and, where applicable, your consent - for example, if you opt in to a communication that is not required to deliver the service.

We share personal data only where it is needed to run the service:

• Payment processing - our payment processor, to collect and confirm bank transfers and card payments.
• Authentication - our sign-in provider, to create and secure your account.
• Infrastructure - the hosting and database providers that run our website, dashboard, and backend.
• Messaging - WhatsApp (Meta), when you choose to contact support over WhatsApp.
• Regulators and law enforcement - where disclosure is required by Nigerian law or a valid legal process.
• A business transfer - if Lionova is acquired by or merged into another business, in which case your data may transfer as part of that deal, subject to the same protections described here.

We do not share personal data with Starlink or SpaceX beyond what the underlying satellite connection technically requires to function; we are an independent reseller, not Starlink.

We keep account and transaction data for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and dispute resolution obligations. Network session logs (device connections, data usage) are kept for as long as needed for billing, fair-use enforcement, and security, then deleted or anonymised.

We use reasonable technical and organisational measures - including access controls and encrypted connections to our website and dashboard - to protect personal data against unauthorised access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Under the Nigeria Data Protection Act 2023, you can ask us to confirm what personal data we hold about you, correct inaccurate data, delete data we no longer have a lawful reason to keep, restrict or object to certain processing, and receive a copy of your data in a portable format. To exercise any of these rights, contact us using the details below; we will respond within the time the Act requires. You can also lodge a complaint with the Nigeria Data Protection Commission.

Our website and dashboard use cookies and similar local storage to keep you signed in, remember your preferences (such as light or dark theme), and understand basic site usage. You can control cookies through your browser settings; blocking essential cookies may prevent you from signing in or completing checkout.

Our service is not directed at children, and accounts require the account holder to be at least 18 years old, or the age of majority where they live. We do not knowingly collect personal data from children.

Some of the providers we use to run our website, dashboard, authentication, and payments may process data outside Nigeria. Where that happens, we rely on that provider's own safeguards and, where required by the Nigeria Data Protection Act 2023, contractual protections to keep your data secured to a comparable standard.

We may update this Privacy Policy as the service changes or the law requires. We will update the "Last updated" date above whenever we do, and where a change is material we will make reasonable efforts to let existing customers know.

For questions about this policy or to exercise your data protection rights, contact us at support@lionovatech.com or over WhatsApp at 0912 442 1086 (Monday - Sunday, 7:00 AM - 10:00 PM).

Lionova Technology Services (BN 9809422), registered at 62 Fayehun Street, off Oke Ijeu, Akure, Ondo State, Nigeria.